ZENLITHRA Money Back Guarantee Policy

At ZENLITHRA, customer satisfaction is our top priority. We are committed to providing products and services that meet your expectations. However, if for any reason you are not completely satisfied with your purchase, our Money Back Guarantee policy offers you peace of mind.

Eligibility for Refund

To be eligible for a refund, you must notify us within 30 days of the delivery date. The product must be returned in its original condition, with no signs of wear or damage. Products that do not meet these criteria will not be eligible for a refund.

Refund Process

• Contact our customer service team at [email protected] to initiate the return process.
• Once your request is received, we will provide you with a return authorization number and instructions on how to proceed.
• After we receive your return, our team will inspect the item. If your return is approved, we will process the refund to your original method of payment within 7 business days.

Conditions and Exclusions

The following conditions and exclusions apply to our Money Back Guarantee policy:

• The refund does not include any shipping and handling charges incurred at the time of purchase.
• Customized or personalized products are excluded from this policy unless they arrive damaged or defective.
• ZENLITHRA reserves the right to refuse a refund if the return process is not initiated within the stated 30-day period.

Contact Us

If you have any questions or need further assistance, please contact our support team by email at [email protected] or call us at (555) 012-3456, Monday to Friday, 9:00 AM to 5:00 PM.

Thank you for choosing ZENLITHRA. Your satisfaction is our commitment.